The Carphone Wherehouse?

22 December 2007

They are confused…

When I bought my iPhone from The Carphone Warehouse, I was given a 3-line whip on the insurance package and naturally, there ensued some discussion surrounding their claims that a) my present (mobile phone) insurance did not cover the iPhone, and b) their insurance was the only one that would prevent me from having to enter into another 18 month agreement, with a new phone and new number – should the old one be either stolen or damaged.

Needless to say, I told them exactly where to put their insurance – which rather soured the whole iPhone shopping experience. However, iPhone was duly purchased and I set off home with my proud new possession. Whilst doing the activation bit (the servers wre very busy – so dog-walking broke up the seamless process), I did a bit of Googling around and found various comments on people’s blogs about this insurance scam.

So, it is with great glee that I read in today’s correspondence from The Carphone Warehouse that

We are aware there has been some confusion recently around how to replace a lost or stolen iPhone so wanted to take this opportunity to make sure you were aware of the process.

ie We dropped a bollock and are desperately trying to cover our behinds.

In the unfortunate event that your handset was lost or stolen, you would need to purchase a new phone at the retail price (currently £269).

Good job I’ve got mobile ‘phone insurance then…

You then need to contact O2 directly on 0870 607 2302 with your new iPhone details so your existing contract could be transferred to your replacement phone.

I’ll do that then – you betcha – like I said…